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General Questions

Account

How do I create an account and register as a new customer?

How can I sign in to my account?

What should I do if I forgot my login password?

Ordering

How can I place an order at Giracle.com?

Will I get an invoice for my purchase at Giracle.com?

Can I change or cancel my order after I submit it?

Where can I find my previous purchase records?

In what currency are your prices listed in?

Why would all the items in my shopping bag no longer become available when I check out?

How do I check my order status?

I received a different item to what I have ordered. What should I do?

Payment

How secure is it to shop online at Giracle.com?

What payment methods do you accept?

How does paying with Paypal work?

How do I pay for Paypal's Credit Card option?

If I do not want to give out my credit card details, is there any alternative way to make a payment?

Delivery

Where are you ship?

How long will it take for my order to arrive?

How can I track the shipping status of my order?

Why doesn't my order have a tracking number? How will I know that it will arrive?

Some of the items on this site are listed as Bargain Shipping. What does it mean?

Are you able to ship items directly to my friends or to my customers? Will any invoice be included in the packaging?

Which courier services do you use at Giracle.com?

Can I use my own courier to pick up my ordered items from your warehouse?

How can I modify my shipping address information?

Can I request to have my items delivered at an urgent date?

I haven't received all the items I purchased in my order. Why wasn't my order sent together?

Can I be Informed when my Item is shipped so that I can be at home for delivery?

How can I get assistance with my delivery once item has been marked as shipped?

Do I need to sign for my delivery?

Returns & Warranty

What warranty is provided with products sold at Giracle.com?

What should I do if I receive a faulty / damaged item?

If you have any other questions, you can also try to contact us service@giracle.com